Waystone 24-Hour Emergency Assistance
Life doesn’t always go as planned. Emergencies can happen at any time, and when they do, it’s important to know that help is only a phone call away.
At WayStone, our 24-Hour Emergency Assistance service provides immediate support for individuals living in the community who experience an unexpected situation or crisis. This service gives peace of mind to clients, families, and case managers, knowing that reliable help is available day or night, 365 days a year.
What Is 24-Hour Emergency Assistance?
24-Hour Emergency Assistance provides on-call support for people who need help right away because of an unexpected event, crisis, or urgent problem.
This may include:
- Telephone support – connecting with trained staff who can provide guidance or next steps
- In-person help – staff coming to your home or community location if needed
- Crisis intervention – de-escalating situations, ensuring safety, contacting emergency services
- Problem solving & support – addressing urgent needs until ongoing services can resume
This service is designed for short-term, emergency situations — not regular daily support.
Who Can Use 24-Hour Emergency Assistance?
This service is for individuals who:
- Live independently in the community (alone, with family, or with roommates)
- Do not receive 24-hour staff support in their home
- May need urgent help during a crisis, health issue, or unexpected situation
- Want the reassurance of knowing help is available anytime
How It Works
Assessment
Support Plan
Choose WayStone
Emergency Response
Why Families Choose WayStone for Emergency Assistance
- Always available – 24/7, including weekends and holidays
- Quick response – trained staff ready to support in crises
- Licensed under 245D – DHS-compliant, reliable, and safe
- Partnership with case managers – consistent documentation and communication after each incident
- Peace of mind – knowing you’re never truly “on your own.”
Success Story
“When my brother had a medical issue late at night, we didn’t know what to do. Thanks to WayStone’s 24-Hour Emergency Assistance, staff guided us over the phone and came right over. They kept him safe until the situation was resolved.”
A WayStone Family
Case Manager Corner
WayStone supports case managers with:
- Licensed 245D Emergency Assistance services
- Reliable 24/7 availability for clients in the community
- Documentation after each call or in-person response
- Staff trained in crisis response and problem-solving
- Flexible integration with other waiver services
Emergency Assistance vs. Other Services
| Service | Focus | When It’s Used |
|---|---|---|
| Homemaking | Household tasks | Ongoing daily help |
| IHS | Skill-building support | Teaching independence |
| ICLS | Flexible daily support | Adults/seniors not needing 24-hr care |
| Night Supervision | Overnight monitoring | Clients unsafe alone at night |
| Respite | Caregiver relief | Short-term planned breaks |
| 24-Hour Emergency Assistance | Crisis response | Unexpected events, urgent needs |
FAQs About The Service
WayStone Adult Companion Services provides friendly, reliable support for adults who need assistance with daily activities, social engagement, and companionship—helping clients maintain independence, comfort, and quality of life at home.
How is 24-Hour Emergency Assistance different from Night Supervision?
24-Hour Emergency Assistance = staff are on call to respond when a crisis occurs, either by phone or in person.
Who pays for this service?
Can this service be combined with others?
Ready to Get Started?
With WayStone’s Adult Companion Services, you’re never alone. Our caring staff provide meaningful support, social engagement, and encouragement — helping you live a fuller life at home and in the community.
